Training incomplete / No certificate

The training still shows as incomplete even though I've finished it / I don't receive a certificate

Symptom: You have completed the training (possibly multiple times), but in your “My Trainings” overview the training still isn’t marked as “completed”, and there is no certificate available under “My Certificates”.

Cause:

• In some cases the final button at the end of the training does not appear immediately. This can be due to individual screen scaling, not having scrolled all the way to the bottom, or because a chapter has not been fully marked as “read”.
• In rare cases, there can also be a time delay between finishing the course and the completion being transferred to LMS+, meaning the successful completion is shown only later.

Solution:

• Chapter check: Please check the chapter navigation bar on the left to make sure there is a checkmark next to every chapter. If a checkmark is missing, the chapter has not been fully completed by the system. In that case, please open the affected chapter(s) again—otherwise the course completion will not be unlocked.
• Scroll: Open the training again and scroll all the way to the end of the last page.
• Finish: Check whether a completion button appears there and click it.
• A little patience: After clicking, it may take some time for the status and the certificate to be fully transferred to LMS+ and become visible. Please check again later.

If the problem still persists:

If the button is still not visible despite all chapters showing checkmarks and after scrolling, or if the certificate does not appear after a reasonable waiting time, please send us a screenshot of the end of the training including the chapter sidebar to service@lawpilots.com.

We need a screenshot from the end of the training as proof that the content was completed in full.

We will then review this promptly and, if necessary, manually record the completion for you.