Training doesn’t start – videos /images don’t load

The training doesn’t start properly – videos and/or images don’t load – video/training “gets stuck” while loading

If the training itself, parts of the training (videos/images), or the next section doesn’t load correctly, this is usually caused by local technical issues. Please go through the steps below — in most cases, this will fix the problem quickly:

⚙️ General steps to resolve browser and network issues

• Reload the page: Sometimes a simple refresh is enough (press F5 or Ctrl + F5, or use the refresh icon in your browser).
• Clear cache and cookies: Outdated or corrupted data stored in the browser can block access or prevent course content from loading.
• Try a different browser: Please test whether the issue also occurs in another up-to-date browser (e.g., Google Chrome, Microsoft Edge, Mozilla Firefox).
• Check your VPN connection: If you’re connected via a company VPN, please disconnect it as a test. VPNs or proxy servers can sometimes block the connection to our training servers.
• Disable pop-up blockers and ad add-ons: Some extensions (e.g., ad blockers, script blockers) can prevent the test from loading correctly. Please disable them briefly or allow pop-ups for our learning platform.
• Check company restrictions & firewall: In some corporate networks, strict security policies can prevent interactive content from loading. If needed, ask your internal IT team to check whether the lawpilots domains are allowlisted.
• Try another device or network: Try starting the training on another device (e.g., smartphone/tablet) or via another network (e.g., private Wi‑Fi or mobile data) to rule out a local issue.