Knowledge Base
Knowledge Base
Getting Started
Welcome to LMS+Which devices and browsers are supported by LMS+?Our dedication to accessibility
Login Method Configuration
Your guide through the LMS+
A guide to lawpilots LMS+ user typesDifferent areas in the LMS+
Learning Management
How is the Learning Management area organized?
Administration
Learners
Troubleshooting Guide
General Help for LearnersResend registration link(New) password cannot be savedError on login or via invitation or reminder link in emailAlternative training start without email linkLoading issues in TrainingsCompletion not saved / No certificateReminders despite completed trainingManaging Long-Term AbsencesName Correction – Data Record Correction
Training Courses
My Account
How to start an e-learning courseWhere can you find all the e-learning courses assigned to you?How to view and download your certificates
Billings and Plans
How to cancel your LMS+ subscription?How to check or update your billing information
Troubleshooting
Help and Contact
Your Questions, Our Answers
FAQs
Platform Glossary
LMS+ Glossary
Technical Guides
Personio Integration
Client LMS
What is SCORM and why does it matter for Learning Managers?How to create a certificate for your own LMSFAQs
5. ⚙️ Settings & Account Management
Set up and manage business units in LMS+
Learner Help / FAQ
Getting started - OnboardingvideoWho is my Learning Administrator?Registration link expiredWhy can't I save my password?Login Problems with LMS+ / Trainings doesn’t start via email linkTraining doesn’t start – videos /images don’t load Training incomplete / No certificate'My Trainings’ section is empty.Why am I receiving invitations and reminders again?My name has changed / is misspelledI will be absent for a longer periodWhat to do with the downloaded certificate

Loading issues in Trainings

Symptoms: The training does not start properly – videos and/or images do not load – video/training "gets stuck while loading".

If the training itself, parts of the training (videos/graphics), or the next section do not load correctly, this is usually due to local technical causes. Please ask affected learners to perform the following steps — this usually resolves the issue quickly:

General Steps to Resolve Browser and Network Issues

  • Reload the page: Sometimes a simple refresh of the page is sufficient (F5 key or Ctrl + F5 or the circular arrow icon in the browser).
  • Clear cache and cookies: Outdated or incorrectly saved data in the browser can block access or the loading of course content.
  • Try a different browser: Please test whether the problem also occurs in another up-to-date browser (e.g., Google Chrome, Microsoft Edge, Mozilla Firefox).
  • Check VPN connection: If you are connected via a company VPN, please disconnect from it as a test. VPNs or intermediate proxy servers occasionally block the connection to our training servers.
  • Disable pop-up blockers and ad-ons: Some extensions (e.g., ad blockers, script blockers) prevent the test from loading correctly. Please disable them temporarily or allow pop-ups for our learning platform.
  • Check company restrictions & firewall: In some corporate networks, restrictive security policies prevent the loading of interactive content. If necessary, ask your internal IT department to check whether the lawpilots domains are whitelisted.
  • Test on another device or network: Try starting the training on another device (e.g., smartphone/tablet) or via another network (e.g., private Wi-Fi or mobile data network) to rule out a local issue.


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