How to export training records (CSV Export)

How to check or update your billing information

A guide to lawpilots LMS+ user types

Different areas in the LMS+

Creating and editing training cycles

How to view details of your subscriptions

How to start an e-learning course

Where can you find all the e-learning courses assigned to you?

How to view and download your certificates

Help and Contact

How to cancel your LMS+ subscription?

How to add or remove a Learning Manager

FAQs

How is the Learning Management area organized?

Customize email templates

LMS+ Glossary

How to set up SSO with Microsoft Entra ID

What is SCORM and why does it matter for Learning Managers?

Branding Customizations on LMS+

Getting started - Onboardingvideo

How to add learners 

Microsoft Entra ID Integration

Learner Status and Registration

How can you enroll participants in training cycles?

Updating Learners

Archive Learners 

Unarchive Learners

How to setup and manage your business units in LMS+

Welcome to LMS+

Which devices and browsers are supported by LMS+?

Our dedication to accessibility

Personio Integration 

How to create a certificate for your own LMS

Completion not saved / No certificate

Course overview - All training cycles

Single Sign On (SSO) Configuration

How to Set Up SSO with Okta 

How to set up SSO with Google

Employee ID authentication

I will be absent for a longer period

Training doesn’t start – videos /images don’t load 

'My Trainings’ section is empty.

Who is my Learning Administrator?

What to do with the downloaded certificate

Training incomplete / No certificate

My name has changed / is misspelled

Why am I receiving invitations and reminders again?

Why can't I save my password?

Managing Long-Term Absences

Name Correction – Data Record Correction

Reminders despite completed training

Loading issues in Trainings

Units

Alternative training start without email link

Error on login or via invitation or reminder link in email

(New) password cannot be saved

Login Problems with LMS+ / Trainings doesn’t start via email link

Registration link expired

General Help for Learners

Resend registration link

How to download training records

Configurable Training Cycles

Course overview - All courses

FAQ: Configurable training cycles

How to view and download training certificates received by your learners

Where to find my previous training courses?

My learner account in LMS+

Are you new to the lawpilots LMS+? Start here.

Getting Started

Login Method Configuration

Familiarise yourself with the various areas and get to know the user types.

Your guide through the LMS+

Discover how to effortlessly master administrative tasks in the LMS+.

Learning Management

Manage subscriptions, learning managers, email templates, and billing information

Administration

Manage learners and assign trainings to them

Learners

Troubleshooting Guide

Set up due dates, and when and how often to send training reminders

Training Courses

Learn how you can conveniently manage and view your e-learning courses and certificates.

My Account

Find out how you can edit your billing details or change your subscription.

Billings and Plans

Browse through our troubleshooting tips and receive swift assistance.

Troubleshooting

Should you have any questions, you will surely find an answer in our comprehensive FAQs.

Your Questions, Our Answers

Feature Updates

Platform Glossary

Technical Guides

Find useful information around deliveries to your LMS

Client LMS

Get a quick introduction to LMS+ and learn the basics you need as a new learning manager. This section helps you understand the platform and complete your first setup steps.

1. 🌱 Start here 

How LMS+ is organized

First steps for new learning managers

Which devices and browsers are supported by LMS+

Glossary (key terms)

Learn how to add learners, update their details, manage access, and support them with login or training issues.

2. 👥 Managing Learners

Add learners to LMS+

Update learner details

Learner status explained

Resend invitations

Archive and unarchive learners

Assign, remove, and manage trainings for your learners. Set deadlines, send reminders, and understand how learners access their courses.

3. 🎓 Managing Trainings

Set up a training course

Training overview

Assign trainings

Unassign or reassign trainings

Deadlines and reminders

Where learners can find all assigned e-learning courses

Prepare for the upcoming training cycle

Reset a training (if available)

View and download certificates, verify completions, and export training records for compliance, audits, or internal reporting.

4. 📝 Certificates & Reporting

View and download certificates

Verify completions

Download training records

Understanding dashboards

Manage your LMS+ account, review subscription details, update billing information, and understand user roles.

5. ⚙️ Settings & Account Management

Account settings

User roles in LMS+

Set up and manage business units in LMS+

Branding customizations in LMS+

Subscription overview

Billing and invoices

Set up Single Sign-On, use SCORM packages in your own LMS, and check technical requirements for running LMS+ smoothly.

6. 🔌 Integrations & Technical Setup

What is SSO?

SSO setup (Google)

SSO setup (Microsoft)

SSO setup (Okta)

Understanding SCORM

Creating a certificate for your own LMS

Fix common issues such as login problems, missing certificates, training access errors, and browser-related problems.

7. 🛠️ Troubleshooting & FAQs

Email delivery issues

Training won’t load

Login issues

Certificate not showing

Browser issues

General FAQ

Read about the latest improvements, new features, and known issues in LMS+ so you stay up to date.

8. 📢 Updates & Release Notes

What’s new

Service Status & Known Issues

Answers to common questions from learners

Learner Help / FAQ

<p>&nbsp;</p><p>coming soon - creation in progress<br>&nbsp;</p>

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