How to export training records (CSV Export)

How to check or update your billing information

A guide to lawpilots LMS+ user types

Different areas in the LMS+

Creating and editing training cycles

How to view details of your subscriptions

Help and Contact

How to cancel your LMS+ subscription?

How to add or remove a Learning Manager

FAQs

How is the Learning Management area organized?

Customize email templates

LMS+ Glossary

How to set up SSO with Microsoft Entra ID

What is SCORM and why does it matter for Learning Managers?

Branding Customizations on LMS+

Getting started - Onboardingvideo

How to add learners 

Microsoft Entra ID Integration

Learner Status and Registration

How can you enroll participants in training cycles?

Updating Learners

How to setup and manage your business units in LMS+

Welcome to LMS+

Which devices and browsers are supported by LMS+?

Our dedication to accessibility

Personio Integration 

How to create a certificate for your own LMS

Completion not saved / No certificate

Course overview - All training cycles

Single Sign On (SSO) Configuration

How to Set Up SSO with Okta 

How to set up SSO with Google

Employee ID authentication

I will be absent for a longer period

Training doesn’t start – videos /images don’t load 

'My Trainings’ section is empty.

Who is my Learning Administrator?

What to do with the downloaded certificate

Training incomplete / No certificate

My name has changed / is misspelled

Why am I receiving invitations and reminders again?

Why can't I save my password?

Managing Long-Term Absences

Name Correction – Data Record Correction

Reminders despite completed training

Loading issues in Trainings

Units

Alternative training start without email link

Error on login or via invitation or reminder link in email

(New) password cannot be saved

Login Problems with LMS+ / Trainings doesn’t start via email link

Registration link expired

General Help for Learners

Resend registration link

How to download training records

Configurable Training Cycles

Course overview - All courses

FAQ: Configurable training cycles

How to view and download training certificates received by your learners

Where to find my previous training courses?

My learner account in LMS+

Archive Learners 

Unarchive Learners

Are you new to the lawpilots LMS+? Start here.

Getting Started

Login Method Configuration

Familiarise yourself with the various areas and get to know the user types.

Your guide through the LMS+

Discover how to effortlessly master administrative tasks in the LMS+.

Learning Management

Manage subscriptions, learning managers, email templates, and billing information

Administration

Manage learners and assign trainings to them

Learners

Troubleshooting Guide

Set up due dates, and when and how often to send training reminders

Training Courses

Learn how you can conveniently manage and view your e-learning courses and certificates.

My Account

Find out how you can edit your billing details or change your subscription.

Billings and Plans

Browse through our troubleshooting tips and receive swift assistance.

Troubleshooting

Should you have any questions, you will surely find an answer in our comprehensive FAQs.

Your Questions, Our Answers

Feature Updates

Platform Glossary

Technical Guides

Find useful information around deliveries to your LMS

Client LMS

Get a quick introduction to LMS+ and learn the basics you need as a new learning manager. This section helps you understand the platform and complete your first setup steps.

1. 🌱 Start here 

How LMS+ is organized

First steps for new learning managers

Which devices and browsers are supported by LMS+

Glossary (key terms)

Learn how to add learners, update their details, manage access, and support them with login or training issues.

2. 👥 Managing Learners

Add learners to LMS+

Update learner details

Learner status explained

Resend invitations

Archive and unarchive learners

Assign, remove, and manage trainings for your learners. Set deadlines, send reminders, and understand how learners access their courses.

3. 🎓 Managing Trainings

Set up a training course

Training overview

Assign trainings

Unassign or reassign trainings

Deadlines and reminders

How to start an e-learning course

Where learners can find all assigned e-learning courses

Prepare for the upcoming training cycle

Reset a training (if available)

View and download certificates, verify completions, and export training records for compliance, audits, or internal reporting.

4. 📝 Certificates & Reporting

View and download certificates

Verify completions

Download training records

Understanding dashboards

Manage your LMS+ account, review subscription details, update billing information, and understand user roles.

5. ⚙️ Settings & Account Management

Account settings

User roles in LMS+

Set up and manage business units in LMS+

Branding customizations in LMS+

Subscription overview

Billing and invoices

Set up Single Sign-On, use SCORM packages in your own LMS, and check technical requirements for running LMS+ smoothly.

6. 🔌 Integrations & Technical Setup

What is SSO?

SSO setup (Google)

SSO setup (Microsoft)

SSO setup (Okta)

Understanding SCORM

Creating a certificate for your own LMS

Fix common issues such as login problems, missing certificates, training access errors, and browser-related problems.

7. 🛠️ Troubleshooting & FAQs

Email delivery issues

Training won’t load

Login issues

Certificate not showing

Browser issues

General FAQ

Read about the latest improvements, new features, and known issues in LMS+ so you stay up to date.

8. 📢 Updates & Release Notes

What’s new

Service Status & Known Issues

Answers to common questions from learners

Learner Help / FAQ

&nbsp;You can create new training cycles in 2 places in LMS+:1. By clicking on the respective course tile in the overall overview Training cycles and then clicking on Create cycle<figure class="image"><img src="https://cdn-assets.productfruits.com/ffc8b4ca-889c-46cd-b05f-11737d5c0ad1"></figure><hr>2. Selecting the tab All Training Cycles and then clicking on Create cycle in the top right corner<figure class="image"><img src="https://cdn-assets.productfruits.com/7b701a93-967c-4772-9975-42b8814b2c64"></figure>&nbsp;Difference between these two methods:<ul><li>In Variant 1, the course you clicked on is selected immediately, and a new cycle is created for it. No course selection required.</li><li>In Variant 2, you first specify for which of your courses you want to create a new cycle.</li></ul><h2>Create training cycle</h2>&nbsp;Unless you used Variant 1, select the course for which you want to create a new training cycle at the top first. Note: Simultaneous creation of cycles for different courses (multiple selection) is not possible.<figure class="image"><img src="https://cdn-assets.productfruits.com/f43298dd-06eb-4d3e-8580-15142bb76120"></figure>&nbsp;After selecting the course, the available languages (based on your subscription) will also be displayed to you:<figure class="image"><img src="https://cdn-assets.productfruits.com/616de1b3-a52c-4ec9-9164-8c612246a5b3"></figure>&nbsp;Now it's time for the settings of your training cycle:<figure class="image"><img src="https://cdn-assets.productfruits.com/3c6b1994-b061-462e-a9b2-d4d578ab091b"></figure><ul><li>Choose a clear, distinct cycle name that makes it easier for you to assign it later. This name is only visible to you in the learning administration and also appears in internal training reports. Your learners do not see this cycle name.</li><li>Choose a start date that must not be in the past.</li></ul><blockquote>The start date- controls from when this cycle can be actively used- controls from when your enrolled learners can see and start the course in their learner account- controls on which day (if activated) enrollment notifications are sent to your learners via email- can be changed as long as the training cycle is in Planned status and not yet Active</blockquote>&nbsp;<ul><li>Choose an end date that must lie in the future and after the chosen start date</li></ul>&nbsp;<blockquote>The end date- controls until when enrolled learners can start, complete, and finish the course- controls until when learners can see this course in their learner account- can be changed at any time for training cycles in Planned and Active status- replaces the former due date</blockquote><ul><li>Decide whether your learners should receive an enrollment notification via email upon cycle start or assignment (after start) or not.</li><li>Decide whether your learners should receive automatic reminders and set the interval for these reminders.</li></ul>Once you have configured everything, click the Create cycle button.<hr>Your new training cycle will now appear both in the All courses overview under the corresponding course and in the All training cycles overview.&nbsp;Depending on the selected start date, you will find the new cycle under planned courses (start date in the future) or active courses (start date today).<figure class="image"><img src="https://cdn-assets.productfruits.com/5c34d9b3-1d1f-4e8c-8b6b-88e267691eee"></figure>&nbsp;If you made a mistake during creation—no worries: you can edit training cycles at any time and, as long as they haven't started yet, delete them again!<hr><h2>Edit training cycles</h2>&nbsp;All training cycles with the status Planned and Active can be edited. Completed and inactive cycles can no longer be adjusted.Here, too, there are 2 ways to open the training cycle you want to edit: either select the cycle via the desired course in the All courses tab, or via the All training cycles tab.Click the View cycle details button in the course tile, then switch to the Settings tab. You will then find the Edit button on the right side.<figure class="image"><img src="https://cdn-assets.productfruits.com/cfdd845c-e948-4e5b-932f-dbb2bafbf824"></figure>&nbsp;You will return to the same view and the same setting options as when creating a training cycle.<figure class="image"><img src="https://cdn-assets.productfruits.com/394b64fc-b45b-474e-9c43-4b9f63e71ef6"></figure>&nbsp;You can now revise all settings according to your wishes once more.Important: For training cycles that have already begun—meaning they are active—the start date can no longer be changed because it has already passed.Also note for active training cycles: Reactivating enrollment notifications does not trigger an automatic sending of this notification to all assigned learners! Anyone assigned while notifications were turned off will not receive a retroactive invitation. This ensures no one receives a duplicate or delayed email unexpectedly. (Alternatively, you can inform your learners to complete the course at any time using manual reminders.)&nbsp;As soon as you have made all changes, finish by clicking the Save changes button. The changes will take effect immediately. &nbsp;

Was this article helpful?

You recently requested to reset your password for your account. Use the button below to reset it. This password reset is only valid for the next 24 hours.

If you’re having trouble with the button above, copy and paste the URL below into your web browser.

Please check your email for instructions to reset your password.

Check your email

Enter your email address and we will send you instructions to reset your password.

LMS+ Knowledge Base