---
title: "Training doesn’t start – videos /images don’t load "
url: "https://lmskb.lawpilots.com/en/article/training-doesnt-start-videos-images-dont-load"
language: "en"
last_updated: "2026-07-30T10:41:46.074Z"
---

# Training doesn’t start – videos /images don’t load 

## The training doesn’t start properly – videos and/or images don’t load – video/training “gets stuck” while loading

If the training itself, parts of the training (videos/images), or the next section doesn’t load correctly, this is usually caused by local technical issues. Please go through the steps below — in most cases, this will fix the problem quickly:

⚙️ **General steps to resolve browser and network issues**

-   **Reload the page:** Sometimes a simple refresh is enough (press **F5** or **Ctrl + F5**, or use the refresh icon in your browser).
-   **Clear cache and cookies:** Outdated or corrupted data stored in the browser can block access or prevent course content from loading.
-   **Try a different browser:** Please test whether the issue also occurs in another up-to-date browser (e.g., Google Chrome, Microsoft Edge, Mozilla Firefox).
-   **Check your VPN connection:** If you’re connected via a company VPN, please disconnect it as a test. VPNs or proxy servers can sometimes block the connection to our training servers.
-   **Disable pop-up blockers and ad add-ons:** Some extensions (e.g., ad blockers, script blockers) can prevent the test from loading correctly. Please disable them briefly or allow pop-ups for our learning platform.
-   **Check company restrictions & firewall:** In some corporate networks, strict security policies can prevent interactive content from loading. If needed, ask your internal IT team to check whether the lawpilots domains are allowlisted.
-   **Try another device or network:** Try starting the training on another device (e.g., smartphone/tablet) or via another network (e.g., private Wi‑Fi or mobile data) to rule out a local issue.