---
title: "Login Problems with LMS+ / Trainings doesn’t start via email link"
url: "https://lmskb.lawpilots.com/en/article/login-problems-with-lms-trainings-doesnt-start-via-email-link"
language: "en"
last_updated: "2026-07-30T11:09:33.382Z"
---

# Login Problems with LMS+ / Trainings doesn’t start via email link

## Login Problems with LMS+ / Trainings doesn’t start via Invitation/Reminder email link

This article helps you identify the most common error messages during login and take the right steps to resolve them.

### 📋 Troubleshooting: Common Error Cases

In most cases, there is no technical defect, but rather an issue with the validity of your access or the synchronization of your data.

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### Case 1: Registration Link Expired

**Symptom:** You received an invitation to register you LMS+ account, but when you click on the link, a message appears that it is no longer valid.

-   **Cause:** For security reasons, registration links (email/password method) are only active for **14 days**.
-   **Solution:** Please contact your **internal learning manager**. They have the overview within the organization and can promptly send you a new registration.

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### Case 2: Error Message "Cannot login, credential setup required"

**Symptom:** The login fails with this specific message, even though you already have access credentials.

-   **Cause:** The original registration process was not completed fully.
-   **Solution:** Contact your **internal learning manager**. They must send you a new registration link. Please complete the registration process fully. Afterwards, you can login to LMS+ and also the direct links from training invitations and reminder emails will work perfectly again.

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### Case 3: Error During SSO Login (Single Sign-On)

**Symptom:** You use your company's login button, but receive an error message.

-   **Cause:** Something is wrong with the SSO interface connection. Either you are not correctly registered in the organization-wide SSO, or your data there does not match the information in the LMS+ participant list.
-   **Solution:** Contact your **internal learning manager**. It needs to be checked whether your profile is correctly stored and synchronized.

  
**💡Who is my "Learning Manager"?**

The learning manager is typically a person from your **Human Resources (HR) department**, a **Compliance Officer**, or your **direct supervisor**. In some cases, the **IT department** can also help. This is the person or department that originally registered you for the training.