---
title: "Loading issues in Trainings"
url: "https://lmskb.lawpilots.com/en/article/loading-issues-in-trainings"
language: "en"
last_updated: "2026-08-24T14:17:05.713Z"
---

# Loading issues in Trainings

**Symptoms:** The training does not start properly – videos and/or images do not load – video/training "gets stuck while loading".

If the training itself, parts of the training (videos/graphics), or the next section do not load correctly, this is usually due to local technical causes. Please ask affected learners to perform the following steps — this usually resolves the issue quickly:

**General Steps to Resolve Browser and Network Issues**

-   **Reload the page:** Sometimes a simple refresh of the page is sufficient (F5 key or Ctrl + F5 or the circular arrow icon in the browser).
-   **Clear cache and cookies:** Outdated or incorrectly saved data in the browser can block access or the loading of course content.
-   **Try a different browser:** Please test whether the problem also occurs in another up-to-date browser (e.g., Google Chrome, Microsoft Edge, Mozilla Firefox).
-   **Check VPN connection:** If you are connected via a company VPN, please disconnect from it as a test. VPNs or intermediate proxy servers occasionally block the connection to our training servers.
-   **Disable pop-up blockers and ad-ons:** Some extensions (e.g., ad blockers, script blockers) prevent the test from loading correctly. Please disable them temporarily or allow pop-ups for our learning platform.
-   **Check company restrictions & firewall:** In some corporate networks, restrictive security policies prevent the loading of interactive content. If necessary, ask your internal IT department to check whether the lawpilots domains are whitelisted.
-   **Test on another device or network:** Try starting the training on another device (e.g., smartphone/tablet) or via another network (e.g., private Wi-Fi or mobile data network) to rule out a local issue.